ACCOUNT
What is my Account?
Your account allows you to manage all your personal information and contact details
as well as track the status of your orders. It allows you to complete your transactions
quickly and accurately. You can log into your account at any time to check the status
of your order or to update your personal information.
Is it necessary to have a SimplyLenses.com account for shopping?
It is not necessary to have an account to shop with us. You can shop just by providing
just your email address. However, for your own convenience we recommend creating
an account.
How do I know if my order has been confirmed?
If your order has been successfully placed, you will receive an order confirmation
email. The email will be sent to your email account associated with your SimplyLenses.com
account. This email will confirm your order details, including your order number
and the product details as well as the payment amount and your delivery address.
How will I know when my order has been shipped?
Most orders are shipped within 48 hours. You will receive a shipping confirmation
email when your order is shipped along with the estimated delivery time.
PAYMENTS
How can I make a payment for a SimplyLenses.com purchase?
We offer multiple methods to make payments for your order. You can pay by Credit
Card or Debit Card (including American Express), Net Banking, E-Gift Voucher or
Cash on Delivery.
All information provided to us, including your credit card or debit card details
are kept confidential and private. SimplyLenses.com and our trusted payment gateways
use SSL encryption technology to protect your information.
Are there any other extra costs like sales tax, etc.?
No, there are no hidden costs, extra taxes or shipping fee that you will be asked
to pay. The price listed on the website is the final price.
What is Cash-on-Delivery?
Cash-on-Delivery (C-o-D) is a method of purchasing in which you make your payment
at the time of delivery, rather than paying in advance. The payment has to be made
to the courier at the time of delivery. Please keep in mind that no cheques or demand
drafts can be accepted by the courier.
SHIPPING & DELIVERY
What are your shipping charges?
There are no shipping charges. We offer free shipping on all orders across the country.
What is the delivery time?
The time of delivery depends on the products purchased. However, most orders are
delivered within 2-5 business days. If there are any delays, for whatever reason,
our customer service team will contact you about it.
How will you send my order?
We use only reputable courier companies like DTDC, AFL, FedEx or Blue Dart for deliveries.
Are there any other extra costs like sales tax, octroi, etc.?
No, there are no hidden costs, extra taxes or shipping fee that you will be asked
to pay. The price listed on the website is the final price.
How will I know when my order has been shipped?
You will receive a shipping confirmation email when your order is shipped. You can
also track the status of your order anytime by logging into your account on our
site. You can also call us Toll Free on 1-800-233-1234 anytime between 9:00 AM -9:00
PM Monday-Saturday to check the status of your order.
If there are any problems with your order, you will be contacted by one of our customer
service representatives.
What should I do if I receive my order has been opened or is delivered in a damaged
condition?
All items are insured against theft and damage during transit. Please do not accept
the package and contact our customer service team immediately.
CANCELLATIONS, RETURNS AND EXCHANGE
How can I cancel my order?
You can cancel your order if it has not yet been shipped for a full refund. Please
contact our customer service team immediately if you wish to cancel your order.
Can I cancel my order after it has been shipped?
If your order has been shipped but not yet delivered, please contact customer service
at the earliest and inform them about this.
If your order has been delivered and you wish to return it, please contact our customer
service team for details of our returns procedure. We offer a no-questions-asked-returns
policy for 10 days from the date of delivery. If for any reason you are not satisfied
with your order, please contact us to arrange for a return. Please bear in mind
that we will only be able to accept returns and offer refunds on returns received
with the original sealed box, instruction papers, warrantee and other accessories
if any. Opened boxes will not be taken back even if there are unused lenses in the
box.
When we receive the item, we will inspect it to ensure everything is present and
in it's in original condition and then issue either a full refund or a different
item in exchange, as per your request. Your money will be refunded in full within
3 business days of the receipt of the product.